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Terms of Service

Last updated: June 20, 2026.

These Terms of Service (“Terms”) form a binding agreement between you and Coveton (“Coveton”, “we”, “us”) and govern your access to and use of the Coveton platform, applications, APIs and websites (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you are using Coveton on behalf of an organization, you represent that you have authority to bind that organization.

1. Acceptance and eligibility

You may use the Service only if you can form a binding contract with us, are at least 16 years old (or the age of majority in your jurisdiction), and are not barred from using the Service under applicable law. If you do not agree to these Terms, you must not use the Service.

2. Description of the Service

Coveton provides zero-knowledge, end-to-end encrypted communication infrastructure for organizations, including messaging, voice notes, file sharing, ephemeral rooms, administration tools and a public API. We may add, modify, suspend or discontinue features over time. We will give reasonable notice of material changes that adversely affect paid customers.

3. Accounts, organizations and admin responsibilities

You are responsible for safeguarding your account credentials and authorized devices, and for all activity under your account. You must provide accurate information and keep it current. Organization administrators are responsible for managing members, roles, permissions, retention policies and lawful use within their workspace, for promptly revoking access for lost devices and departing members, and for ensuring members comply with these Terms.

4. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you must not use the Service for unlawful activity, to harm others, to distribute malware, to attack or circumvent the platform’s security or rate limits, or to resell the Service without authorization.

5. Encryption, keys and your responsibility

Because Coveton is zero-knowledge, encryption keys are generated and held on your devices, and we never possess the keys needed to decrypt your content. You are solely responsible for maintaining access to your authorized devices and for safeguarding any recovery mechanisms we provide. If you lose access to all of your authorized devices and recovery material, you may permanently lose access to your encrypted content, and we will not be able to recover it for you. You accept this trade-off as an inherent property of true end-to-end encryption.

6. Subscriptions, billing and renewals

Paid plans are billed in advance on the cadence shown at purchase (for example monthly or annually) through our payment processors. Unless otherwise stated:

  • Subscriptions renew automatically until cancelled.
  • Plans may be billed monthly or annually. Annual plans are offered at a discount and are billed once for the year.
  • You may cancel at any time, effective at the end of the current billing period; access continues until then.
  • Upgrades take effect immediately and are prorated: we credit the unused portion of your current plan against the new plan and charge only the difference. Downgrades (including switching from annual to monthly) take effect at the end of the current period, and we do not issue mid-cycle cash refunds for the change.
  • Fees are exclusive of taxes, and you are responsible for any applicable taxes, levies or duties.
  • Fees are non-refundable except where required by law or expressly stated in an order.
  • We may change pricing with reasonable advance notice for future billing periods.

Late or failed payment may result in suspension or downgrade of the Service.

7. Public API and integrations

We offer a public API and may offer integrations. Your use of them is subject to these Terms and any published documentation. You must:

  • Keep your API keys and secrets confidential and rotate them if compromised.
  • Respect documented rate limits and not attempt to evade or exceed them.
  • Not use the API to overload, probe, scrape or disrupt the Service or other users.
  • Use the API in a manner consistent with fair use and the encryption model.

We may throttle, suspend or revoke API access for abuse, security risk or violation of these Terms, and we may change or deprecate API features with reasonable notice.

8. Intellectual property and ownership of customer data

The Service, including our software, design, documentation and brand, is owned by Coveton and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. You retain all rights to your content and data. You grant us only the limited rights necessary to host, transmit and deliver your content (as ciphertext) and to operate the Service. We claim no ownership over your content.

9. Third-party services

The Service may interoperate with third-party services and relies on reputable infrastructure providers to operate. Your use of any third-party service is governed by its own terms, and we are not responsible for it. Any provider that handles your data does so under contract and never receives your decryption keys.

10. Warranties and disclaimers

We work hard to keep Coveton reliable and secure, but to the maximum extent permitted by law the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Coveton and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, including loss of access to encrypted content resulting from the loss of your keys or authorized devices. Our total aggregate liability arising out of or related to the Service will not exceed the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Coveton and its affiliates, officers and employees from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your content, your use of the Service, your violation of these Terms or your violation of any law or the rights of a third party.

13. Account termination and deletion

You may stop using the Service at any time. You may also permanently delete your account and all of your data yourself, at any time, from the app or the web app under Settings > Account > Delete account. Deletion is immediate and irreversible: your account and its content, including your end-to-end encrypted content, are destroyed and cannot be recovered by you or by us. If you cannot sign in, you can request deletion from our delete account page. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure for us, or use the Service in a way that harms others or the platform. Where practical and lawful, we will provide notice. Upon termination, your right to use the Service ends, and we will handle return or deletion of data as described in our Privacy Policy.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Except where prohibited by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, and you and Coveton waive the right to a jury trial and to participate in a class action. Either party may bring a claim in small-claims court or seek injunctive relief for intellectual property or misuse of the Service.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new effective date and, for material changes, provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Email hello@coveton.com.

Terms of Service · Coveton